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Customer Service Representative with foreign language

małopolskie/Kraków
Numer referencyjny: CSRS/AS

Job description:

  • managing customers’ business needs over the phone,
  • processing customers’ requests and updating data in the computer systems,
  • receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge  management resources),
  • Helping with the implementation of our Sales and Marketing Plan,
  • Generating innovative ideas and solutions that will improve customers satisfaction,
  • Contributing to projects in various departments outside of regular responsibilities,
  • Assisting other team members to leverage and develop their capabilities.

Requirements:

  •  knowledge of Swedish (min. C1),
  • knowledge of Polish or English (min. C1),
  • experience in customer service is nice to have,
  • excellent communication skills both verbal and written,
  • efficient task management skills.

Our Client offers:

  •  opportunity to work in a rapidly growing global organization,
  • private medical care, also for your family,
  • additional life insurance,
  • integration events for employees.