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IT Operations Lead French or German Speaking

śląskie/Katowice
Numer referencyjny: TMF/AL

As a Team Manager you will operate with limited supervision in complex environments. Taking control of difficult situations, you gain respect of your clients and develop long term partnerships with them. You generate innovative solutions and introduce new tools and technology to support the business. Your management style balances business and people management objectives and handles last minute changes calmly and professionally.

You are expected to manage people and services delivered from an account(s) via Offshore Delivery Head and SDM’s to the client, ensuring the services are provided to an appropriate quality to meet contractual obligations and that targets are met.

General Responsibilities:

  • delivery of RUN Services of specified set of accounts/ engagements to a portfolio of Service Delivery managers/ clients,
  • cost of RUN services for assigned set of account/engagement, including identification and execution of all cost efficiency plans,
  • supports the Towers in deploying standards within accounts, ensuring best value for money for our accounts and clients;
  • meet the defined SLA/OLA’s,
  • management of direct and rolled up team members including workforce planning, attrition and talent management,
  • ensure compliance of following within assigned set of accounts,
  • SLA & contractual obligations, Quality metrics, CSAT, Productivity targets, Automation targets,
  • manage all services to clients according to committed service levels. Responsible for financial performance,
  • drive and support standardized processes, procedures, and tools for all delivery towers,
  • lead the identification and deployment of projects to drive sustainable cost savings while maintaining and/or improving service quality,
  • provide input to business plans and productization of services,
  • interface with accounts and clients in support of day-to-day operations,
  • perform site-related local management responsibilities
  • manage the allocation of delivery resources to key organizational priorities in support of existing clients, continuous improvements, and growth opportunities,
  • work closely with the Account Delivery leadership, MU delivery leadership to ensure synergy between India delivery and others.

Requirements:

  • experience on a similar position: 3-5 years,
  • very good French or German
  • very goodd English,
  • knowledge about End User Service Desk is an asset,
  • People Leadership and stakeholder management skills,
  • Technology Awareness & ability to leverage,
  • strong client connect and ability to manage relationship with client,
  • innovative attitude,
  • focus on quality of service delivery,
  • in-depth understanding of business requirement.

Our Client offers:

  • stable contract,
  • attractive salary,
  • great atmosphere and comfort work,
  • benefits package,
  • interesting development opportunities.