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Salesforce Business Support

cała Polska/
Numer referencyjny: SFB/AL

Main duties:

  • participate in new functionalities development projects using SalesForce point-and-click capabilities,
  • work closely with Project development team and PM to ensure the features that are delivered meet business and quality requirements,
  • troubleshoot and fix production issues related to system configuration,
  • communicate with Development team regarding code related issues,
  • provide day-to-day end-user support (Level 3) for internal and customer users,
  • develop a solid understanding of business processes,
  • participating in updating the application through configuration following team’s release management practice,
  • conduct Salesforce application testing,
  • administrate user access (create users, reinit passwords, grant rights),
  • data management (solid experience in Dataloader usage) and deep understanding of data model,
  • environment management (refresh sandbox, load data, grant user access),
  • advanced configuration management (complex workflow, process builders, Snap-in chats, Translation settings, Community Builder, Customer Community Sharing Model),
  • provide day-to-day end-user support – troubleshoot, correct and communicate to Dev team,
  • building reports,
  • translating business requirements into point-and-click configuration.

 

Requirements:

  • Bachelor’s Degree,
  • experience with Salesforce configuration and administration,
  • hands-on experience with Service Cloud including console, knowledge and live agent,
  • community Cloud knowledge: community builder, community visibility rules,
  • experience with advanced workflows, Time-base workflows, complex process builders,
  • understanding of SalesForce data model,
  • basic understanding of SalesForce development capabilities to facilitate communication with developers,
  • effectively communicates technical information in a clear and concise manner,
  • strong Problem solving skills and able to work independently,
  • ability to juggle and prioritize multiple requests for information,
  • experience with working in an environment with several actors and a formal release management with several environments.

Our Client offers:

  • responsible and challenging tasks in the international workplace,
  • employment on the basis of contract,
  • the possibility of taking parts in various projects and actions,
  • internal and extrnal trainings, development path,
  • Private healthcare, Multisport card, Vouchers for Easter and Christmas.