Customer Service Representative with Foreign Languages

Responsibilities:

• managing customers’ business needs over the phone,
• processing customers’ requests and updating data in the computer systems,
• receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge  management resources),
• Helping with the implementation of our Sales and Marketing Plan,
• Generating innovative ideas and solutions that will improve customers satisfaction,
• Contributing to projects in various departments outside of regular responsibilities,
• Assisting other team members to leverage and develop their capabilities.

Requirements:

• very good knowledge of English and at least one of the following langueages: Finnish, German, French, Hungarian, Bulgarian or Dutch,
• basic experience in Windows 7 and MS Office,
• high communication skills and pro client attitude,
• open-minded approach to problem solving.

Our Client offers:

• additional life insurance and private medical care,
• bonuses and attractive package of benefits,
• flexible working hours,
• relocation package,
• wide range of courses,
• many corporate events.

Znajomość języków

• angielski: B2 średniozaawansowany wyższy