Strona główna/Oferty Pracy/Quality Analyst with Dutch

Quality Analyst with Dutch

Numer referencyjny: QAD/EJ
lokalizacja
małopolskie / Kraków
kategoria
Obsługa Klienta

O pracodawcy:

 Naszym Klientem jest międzyanarodowy SSC świądczący usługi informatyczne, konsultingowe i biznesowe

Obowiązki:

  • Listening to and monitoring associate calls, emails and chat interactions for customer according to specified policies and procedures
  • Developing, implementing and reporting on customer quality evaluations across the Europe and providing feedback and reporting to the Team Lead
  • Supporting a culture of meeting and exceed a quality customer experience satisfaction scores
  • Identifying areas of improvement

Wymagania:

  • Fluency working in Dutch,
  • Communicative knowledge in English (B2),
  • Min 1 year of experience in Customer Service and good knowledge of call center,
  •  Experience as a Customer Care QA will be a big asset,
  • Experience in driving quality improvement in SSC/BPO/Sales area and/or working with quality tools will will be an asset,
  • Cultural awareness and appropriate sensitivity in workings across multiple countries,
  • Working knowledge of database applications such as MS Office

Nasz Klient oferuje:

  • Great career opportunity with a leading international outsourcing company,
  • Opportunity of personal development in a multinational working environment,
  • Competitive salary with attractive set of social benefits,
  •  Relocation package



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