Senior Application Support SpecialistNumer referencyjny: APS/AL
- małopolskie / Kraków
- Specjalista ds. Wsparcia Technicznego/ Helpdesk/ Serwis
- application operational support to end users on a variety of technology issues,
- working on Windows and Linux operating systems,
- using Tools like BMC Remedy, IBM Netcool, Federos Assure1, ArcSight, and Splunk,
- support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions,
- work actively with team members to analyze and resolve application issues,
- identify defects, discrepancies, and trends by ways of code debugging or log analysis,
- manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas,
- improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly,
- challenge existing application setup, processing and suggest different ways to solve problem or improve stability,
- build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency,
- develop reports that provide trending statistics to track and manage application.
- experience in IT operations and support,organizing, modifying application systems,
- hands-on experience with working on Windows and Linux systems,
- good to have experience with MS SQL, MySQL databases,
- understanding of firewalls, LANs, and network background, create and maintain documentation,
- good English skills,
- strong troubleshooting and problem solving skills.
Our Client offers:
- competitive salary package
- partly remote work,
- Private medical & dental coverage
- Life insurance
- Employee Stock Purchase Plan
- flexible working hours,
- strong collaborative culture,
- comfortable work conditions (high-class offices, parking space),
- volleyball field and grill place next to the office,
- access to wellness facilities and integration events as well as training and broad.
- development opportunities.
wszystkie oferty 833