Strona główna/Oferty Pracy/Senior Application Support Specialist

Senior Application Support Specialist

Numer referencyjny: APS/AL
lokalizacja
małopolskie / Kraków
kategoria
Specjalista ds. Wsparcia Technicznego/ Helpdesk/ Serwis

Main tasks:

  • application operational support to end users on a variety of technology issues,
  • working on Windows and Linux operating systems,
  • using Tools like BMC Remedy, IBM Netcool, Federos Assure1, ArcSight, and Splunk,
  • support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions,
  • work actively with team members to analyze and resolve application issues,
  • identify defects, discrepancies, and trends by ways of code debugging or log analysis,
  • manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas,
  • improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly,
  • challenge existing application setup, processing and suggest different ways to solve problem or improve stability,
  • build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency,
  • develop reports that provide trending statistics to track and manage application.

Profile:

  • experience in IT operations and support,organizing, modifying application systems,
  • hands-on  experience with working on Windows and Linux systems,
  • good to have experience with MS SQL, MySQL databases,
  • understanding of firewalls, LANs, and network background, create and maintain documentation,
  • good English skills,
  • strong troubleshooting and problem solving skills. 

Our Client offers:

  • competitive salary package
  • partly remote work,
  • Private medical & dental coverage
  • Life insurance
  • Employee Stock Purchase Plan
  • flexible working hours,
  • strong collaborative culture,
  • comfortable work conditions (high-class offices, parking space),
  • volleyball field and grill place next to the office,
  • access to wellness facilities and integration events as well as training and broad.
  • development opportunities.


wszystkie oferty 833
Logotypy FE RP Śląskie UE
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