1st Line Technical Support

About the role:

 Are you passionate about helping others and looking to use your German language skills in an international environment?
Join our Technical Support team in sunny Lisbon and provide top-quality assistance to users of one of the world’s leading video platforms

You’ll become part of a multicultural, supportive team in one of Europe’s most vibrant cities, with real opportunities to develop your career in a global company that values growth, collaboration, and innovation.

Responsibilities:

• answering customers’ queries via phone, e-mail, or chat, identifying the client’s problem, troubleshooting to find the solution, documenting each action you take, and categorizing cases and possible bugs,
• providing general and technical support for issues related to video uploading and playback, account management, and bug troubleshooting,
• escalating complex problems according to defined procedures.

Requirements:

• native or C1/C2 level in German,
• B2 level of English or higher,
• previous experience in customer/technical support (B2C or B2B environment) would be a plus but not crucial,
• excellent communication and interpersonal skills,
• proactive, positive attitude and strong team spirit,
• ability to adapt quickly and learn new tools, processes, and concepts,
• basic proficiency in Google Workspace tools (Gmail, Drive, Calendar, Chrome),
• ability to work rotative shifts from Monday to Sunday, between 8:00 AM and 11:00 PM, two days off per week.

Our client offers:

• yearly performance bonus and transportation allowance,
• meal allowance,
• private health insurance (including dental and family plan) + life insurance,
• permanent contract with comprehensive onboarding from day one,
• relocation package for candidates moving to Lisbon,
• continuous learning and career development programs to help you grow.