Customer Support Agent with Dutch / Norwegian
Numer referencyjny: SDA / HUN / TP- lokalizacja
- Węgry / Budapest
- kategoria
- Specjalista ds. Wsparcia Technicznego / Helpdesk / Serwis, Call Center, Customer Service Advisor SSC / BPO
Responsibilities:
- Serve as the initial point of contact for our clients, addressing their IT concerns and providing Level 1 support
- Respond to end-user inquiries through various channels, including phone, email, and web tools
- Accurately document and log all interactions in the ticketing system, ensuring thorough record-keeping
- Escalate complex issues to the appropriate Level 2 teams when necessary
- Take ownership of ongoing cases, keeping users informed and ensuring timely resolution
- Focus on maintaining and enhancing overall customer satisfaction by delivering effective support.
Requirements:
- Fluent in Dutch or Norwegian (min. C1) with strong English skills (min. B2)
- Customer service experience; IT support experience is a PLUS but NOT REQUIRED.
- University degree preferred; recent graduates are welcome.
- Eager to learn, customer-focused, and a strong communicator.
- Adaptable, team-oriented, and open to shift work.
Our client offers:
- Competitive salary package, including an annual bonus and cafeteria benefits
- In-house training programs
- Company-provided insurance
- Reimbursement for language courses
- Free medical services through Medicover
- All You Can Move Sportpass and other fitness discounts
- Home office option available within Hungary
wszystkie oferty 660
