Strona główna/Oferty Pracy/Master Data - Order Management Process

Master Data - Order Management Process

Numer referencyjny: MDO/KRK/RG
lokalizacja
małopolskie / Kraków
kategoria
Master Data Specialist

Responsibilities:

  • Customer Service Support Section Specialist provides a high quality and timely day-to-day back office service. The Specialist is fulfilling the process requirements agreed by a business according to The Standard Lever Agreement, as well as perform allocated tasks within agreed Key Performance Indicators. In this role Specialist is accountable for a certain tasks portfolio to take ownership, drive accountability, demonstrate and communicate improvements for the process journey
  • Respond to stakeholder’s queries via generic email within agreed KPI’s in CSD SLA and KPI document
  • If clarification needed organize meetings with stakeholders to fulfill request
  • Keep the archive of listed documents in shared location mentioned in CSD SLA and KPI document for audit purposes
  • Immediately report non-compliant issues
  • Identifying gaps and opportunities along with possible suggestions for improvement, wherever possible
  • Liaising with internal and external teams to find the best solutions to deliver the best service
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved

Requirements:

  • Previous experience in a similar position
  • Excellent written and verbal communication skills (English) any additional language is a plus
  • Good knowledge of MS Excel
  • Ability to work in an ambiguous, fast-paced environment focused on improvement
  • Ability to work on multiple tasks
  • Familiar with SAP and Power BI would be an advantage


wszystkie oferty 902
Logotypy FE RP Śląskie UE
do góry