Customer Experience Specialist (with Italian)
Reference number: CES/MASS- location
- mazowieckie / Warszawa
- category
- Obsługa Klienta, Service Delivery Manager
Responsibilities:
- Managing customer experience across different markets.
- Conducting satisfaction surveys and analyzing feedback to drive improvements.
- Collaborating with internal teams to implement customer-focused solutions.
- Developing strategies to enhance customer engagement and satisfaction.
- Identifying pain points in the customer journey and recommending improvements.
- Creating reports and leading improvement initiatives based on data and trends.
Requirements:
- At least 3 years of experience in Customer Experience, CX strategy or customer experience analysis.
- Fluent in English and Italian.
- University degree (preferred: management, marketing, data analysis, sociology).
- Experience in customer journey mapping, process optimization, and data-driven solutions.
- Familiarity with analytical tools such as Qualtrics, Excel, Power BI, Google Analytics, Tableau.
- Experience in reporting insights to key stakeholders and managing CX projects.
Our client offers:
- Private medical care and life insurance.
- Funding for training and courses.
- Funding for sports activities and language learning.
- Team-building events.
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