Customer Service Representative with Czech

About the employer:

Responsibilities:

• provide customer service via email, chat and phone - ensuring a positive and efficient service experience,
• maintain in-depth product, brand and industry knowledge to provide pertinent information and support to customers,
• conduct research to gather relevant information and provide accurate responses to customer inquiries.

Requirements:

• excellent communication skills,
• knowledge of Czech at a near native speaker level - both spoken and written,
• very good knowledge of English - both spoken and written,
• experience in customer service or a related field,
• customer-focused and customer-oriented,
• good computer and writing skills (MS Office suite),
• high attention to detail and accuracy in completing tasks,
• ability to work both independently and as part of a team.

Our client offers:

• full-time employment in shifts (between 8:00 am and 10:00 pm, Monday through Sunday),
• competitive salary and monthly bonus for performance,
• convenient office location - close to bus and subway stops,
• comprehensive initial training and onboarding - fully paid by the company,
• continuous training and competence development opportunities,
• professional development and career planning programs,
• initiatives to support health and well-being,
• benefit package (Private health care and life insurance, Multisport card, Bonuses for major life events, Additional paid leave for educational purposes, Company discounts, Company events and integrations - and much more!).