Customer Support Agent with Dutch or French or Spanish | IN BUDAPEST

OFFICE IB BUDAPEST. HYBRID WORKIN MODEL - once per week or once per month in the office/depends on project

About the employer:

 Our client is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Responsibilities:

• serve as the initial point of contact for our clients, addressing their IT concerns and providing Level 1 support,
• respond to end-user inquiries through various channels, including phone, email, and web tools,
• accurately document and log all interactions in the ticketing system, ensuring thorough record-keeping,
• escalate complex issues to the appropriate Level 2 teams when necessary,
• take ownership of ongoing cases, keeping users informed and ensuring timely resolution,
• focus on maintaining and enhancing overall customer satisfaction by delivering effective support.

Requirements:

• fluent in Dutch / French / Sapnish  (min. C1) with strong English skills (min. B2),
• customer service experience and IT support experience is a PLUS but NOT REQUIRED. 
• university degree preferred; recent graduates are welcome,
• eager to learn, customer-focused, and a strong communicator,
• adaptable, team-oriented, and open to shift work.

Our client offers:

• competitive salary package, including an annual bonus and cafeteria benefits,
• in-house training programs,
• company-provided insurance,
• reimbursement for language courses,
• free medical services through Medicover,
• all You Can Move Sportpass and other fitness discounts,
• home office option available within Hungary.