L2 IT Service Desk Analyst with Italian or German

About the employer:

   Leading global IT services and consulting company.

Responsibilities:

• Front and back-office support (Customer support, connection to the Level 2, support our external and internal partners),
• Using technical knowledge and tools to provide the best support to our customers,
• Implement & maintain the internally specified KPIs,
• Implement and participate in the promotion of continuous improvement initiatives.

Requirements:

•  Fluent in English B2 and Italian C1 or German, both verbal and written, 
•  Technical training, comparable relevant qualification, or a very good technical understanding,
•  Innovative open understanding of relevant topics,
•  interested in Lean and Agile, 
• open understanding of the activity in the service desk,
•  very good teamwork and communication skills,
• diverse attitude towards all employees and open communication culture, 
•  international networking with all service desk colleagues.

Our client offers:

• Attractive salary,
• Stable job offers - employment contract,
• Work in a multicultural and diverse environment with employees from over 30 countries,
• Professional trainings and great career development opportunities,
• free access to our award-winning learning platform,
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts.