Service Desk Agent with Dutch or French or Polish

About the employer:

Hiring company is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology and Consulting.

Job details:

• Job location: Budapest, Hungary, 9^th District, Mill Park office building 
• Role type: permanent 
• Full time employment, 40 hours/week 
• Hybrid model (1 day per week in the office)
• Monday-Friday: standard business hours.

Responsibilities:

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support) 
• Handling end-user calls and web queries via tools, phone and email 
• Documentation and precise administration, logging of calls on the ticketing tool 
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams 
• Keep the user informed, own and follow-up ongoing cases 
• Maintaining and improving customer satisfaction level.

Requirements:

• Advanced or native in DUTCH or FRENCH or POLISH language and you have upper-intermediate English language skills 
• Experienced in any customer service - experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST 
• A university graduate - fresh graduates are welcome! 
• You have willing-to-learn attitude & customer focus mindset 
• Excellent communication skills - both written and spoken 
• Flexible, multitasking, dynamic personality, team player attitude 
• You have logical thinking, good problem solving skills.

Our client offers:

• Competitive salary package + Annual bonus system + Cafeteria package 
• In-house trainings 
• Company insurance 
• Language course reimbursement 
• Free medical services (Medicover) 
• All You can Move Sportpass + other discount fitness options.