Service Desk Agent with French or Dutch
Reference number: SDA/BUD/MAS- location
- Węgry / Budapeszt
- category
- Specjalista ds. Wsparcia Technicznego / Helpdesk / Serwis
What will be your main responsibilities?
- Serve as the initial point of contact for our clients, addressing their IT concerns and providing Level 1 support.
- Respond to end-user inquiries through various channels, including phone, email, and web tools.
- Accurately document and log all interactions in the ticketing system, ensuring thorough record-keeping.
- Escalate complex issues to the appropriate Level 2 teams when necessary.
- Take ownership of ongoing cases, keeping users informed and ensuring timely resolution.
- Focus on maintaining and enhancing overall customer satisfaction by delivering effective support.
What are the requirements?
- Fluent in French or Dutch (min. C1) with strong English skills (min. B2).
- Customer service experience; IT support experience is a PLUS but NOT REQUIRED.
- University degree preferred; recent graduates are welcome.
- Eager to learn, customer-focused, and a strong communicator.
- Adaptable, team-oriented, and open to shift work.
What benefits will you receive?
- Competitive salary package, including an annual bonus and cafeteria benefits.
- In-house training programs.
- Company-provided insurance.
- Reimbursement for language courses.
- Free medical services through Medicover.
- All You Can Move Sportpass and other fitness discounts.
- Home office option available within Hungary.
all offers 1071
