Service Desk Agent with French or Dutch - hybrid, Budapest

About the employer:

 Global leader in SCC/BPO

About the role:

• serve as the initial point of contact for our clients, addressing their IT concerns and providing Level 1 support,
• respond to end-user inquiries through various channels, including phone, email, and web tools,
• accurately document and log all interactions in the ticketing system, ensuring thorough record-keeping,
• escalate complex issues to the appropriate Level 2 teams when necessary,
• take ownership of ongoing cases, keeping users informed and ensuring timely resolution,
• focus on maintaining and enhancing overall customer satisfaction by delivering effective support.

Requirements:

• French language proficiency (min. C1) with strong English skills (min. B2),
• customer service experience or IT support experience is an asset, but not required, 
• university degree preferred; recent graduates are more than welcome,
• eager to learn, customer-focused with strong communication skills,
• adaptable, team-oriented, and open to work in a shifting schedule.

Our client offers:

• competitive salary package, including an annual bonus and cafeteria benefits,
• in-house training programs,
• company-provided insurance,
• reimbursement for language courses,
• free medical services through Medicover,
• all You Can Move Sportpass and other fitness discounts,
• home office option available within Hungary.