Technical Support Agent with French | BUCHAREST
Reference number: OPE / ROM / LA- location
- Rumunia / Bukareszt
- category
- Specjalista ds. Wsparcia Technicznego / Helpdesk / Serwis, Call Center, Customer Service Advisor SSC / BPO
About the employer:
Leading global IT services and consulting company.
Responsibilities:
- Contact with users (B2B) via email, phone and chat
- Represent the organization as a contact unit with strategic users
- Apply solutions and responses to customer inquiries by responding to their needs
- Escalate complex user issues
- Ability to draw conclusions
- Identify opportunities to improve the user experience (through the use of better tools or product enhancements)
- Work to solve user problems as first contact (escalating when access limitations or tool limitations or technical complexity are present).
Requirements:
- Knowledge of French min. B2 and English min. B
- Ability to maintain the highest level of customer satisfaction
- Willingness to work in shifts
- Willingness to work full from office in Bucharest
Our client offers:
- Meal vouchers
- Parking spaces
- Private health insurance
- 7Card Digital
- Modern and comfortable office
- 26 days od vacation
all offers 895
