Translation Quality Analyst with Italian

Reference number: TQAWI/ CU

Responsibilities

Validating the accuracy of translations for retail consumer goods-related queries (calls, emails, chat messages) to ensure they are correctly translated by the implemented e-translation solution (machine translation),
Correcting translation errors and documenting the changes on the platform,
Ensuring that daily tasks are completed on time through various communication channels, both written and verbal,
Meeting quality, productivity, and timeline targets while ensuring accuracy in completed tasks,
Adhering to established policies, procedures, and compliance requirements to achieve a satisfactory audit rating.

Minimum 1 year of customer service experience (e.g., language schools, international experience, translations, etc.),
Fluency in English and Italian at a minimum C1 level,
Proficiency in Excel and other MS Office tools,
Strong language expertise, translation skills, and attention to detail for identifying grammatical errors,
Team player with excellent verbal and written communication skills,
Ability to work with a flexible schedule.

Well-being culture: we offer private medical care, life insurance, and a sports card. Additionally, we’ve launched our own support helpline to promote mental health, along with an educational podcast about well-being available on Spotify.
Professional development: gain access to over 70 training paths with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) through our dedicated learning platform. You’ll also benefit from free access to resources such as Education First, Pluralsight, TED Talks, Coursera, and Udemy Business.
Growth and performance support: regular feedback and development-focused conversations are enabled by a modern performance management tool, supported by clear and transparent evaluation guidelines.
Flexible working model: after completing onboarding, you’ll be able to combine remote work with time spent in a modern office. We provide an ergonomic home office package, including a laptop, monitor, and chair.

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