Customer Service Specialist with German/French/Italian

Numer referencyjny: BO/ROM/PA

Responsibilities:

interact with users through email, phone, and chat,
serve as the point of contact for important and strategic users,
analyze and evaluate users' specific account setups and past interactions to recommend solutions that best fit their needs,
meet and exceed personal targets in a dynamic and challenging team environment,
escalate complex user issues to internal teams, providing context for the escalation,
deliver conclusions from given data (e.g., suggest training needs based on previous ticket volume),
work to resolve user issues within the first contact, escalating only when necessary due to access restrictions, tool limitations, or technical complexity,
identify opportunities to enhance the user experience with better tooling or product fixes,
provide floor support and act as backup Team Leader.

minimum of 1 year of experience in technical, financial, and customer service support across multiple support channels (email, phone, chat),
ENGLISH - B2, GERMA/FRENCH/ITALIAN - B2+/C1,
experience in supporting B2B Customer Service and Technical Troubleshooting for Financial and payment gateway tools,
ability and willingness to undergo product training.

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