Technical Troubleshooting Agent with Foreign Languages

Numer referencyjny: TS/AZ

lokalizacja: Rumunia / Bucharest
kategoria: Specjalista ds. Wsparcia Technicznego / Helpdesk / Serwis, Customer Service Advisor SSC / BPO

Responsibilities:

responding to and resolving customer support inquiries via phone, email and chat,
build and maintain strong relationships with key accounts, ensuring their satisfaction and addressing their unique needs,
ensuring timely responses and resolutions according to set standards,
utilizing existing knowledge to offer clear explanations to customers,
updating customers on the progress of reported issues using various tools,
contribute actively to the ongoing improvement of customer service processes and systems.

at least 1 year experience as Technical, Financial, Customer Service Support in multiple support channels (email, phone, chat),
excellent written and oral communication skills with the ability to formulate structured communications in a complex environment in English and French/Portuguese/Spanish/German/Italian/Turkish/Russian/Dutch (min. B2 level),
bachelor's degree,
valid work permit to work in Romania,
willingness to work on-site in Bucharest.

ongoing training and development opportunities to enhance your skills and advance your career,
immediate employment opportunity and an efficient recruitment process - we have already scheduled the project's next start date for June,
on-site work from a modern office in the heart of Bucharest,
clear paths for career advancement within the company, encouraging professional growth,
convenient on-site parking facilities for employees,
meal vouchers or cafeteria services for added convenience during work hours,
regular team-building activities and events to foster a positive and collaborative work culture,
relocation package.

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