2nd Line Support Specialist with Foregin

About hiring Company:

We are looking for experienced professionals with a passion for delivering exceptional customer support to join one of the world's largest BPO companies. If you are fluent in German, Spanish, French, Italian, Portuguese, or Dutch, this is your chance to grow your career in a dynamic, multicultural environment.

Take the next step in your professional journey and make an impact with us!

Responsibilities:

• handle complex customer technical inquiries escalated from Level 1 Support and partners for medical devices,
• provide technical support outside core working hours and assist Level 1 specialists,
• act as an interface with Quality, Development, and Expert Groups,
• ensure compliance and improvement of business metrics,
• contribute to process improvements and documentation updates.

Requirements:

• proficiency in one of foregin: German / Spanish / French / Italian / Portuguese / Dutch and English (technical language),
• technical/Mechanical engineering education or relevant qualifications,
• experience in customer communication and service organizations,
• knowledge of service desk processes,
• Strong teamwork and communication skills.

Our client offers:

• competitive salary and stable employment (employment contract),
• multicultural work environment with professional training and career growth opportunities,
• benefits: Meal Tickets, Medical Services, Insurance, extra vacation days, and discounts,
• flexible working: Night shift home office and hybrid model (2 days in the office weekly).