Customer Support Agent with French

About the employer:

Our client is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Responsibilities:

• Serve as the initial point of contact for our clients, addressing their IT concerns and providing Level 1 support
• Respond to end-user inquiries through various channels, including phone, email, and web tools
• Accurately document and log all interactions in the ticketing system, ensuring thorough record-keeping
• Escalate complex issues to the appropriate Level 2 teams when necessary
• Take ownership of ongoing cases, keeping users informed and ensuring timely resolution
• Focus on maintaining and enhancing overall customer satisfaction by delivering effective support.

Requirements:

• Fluent in French (min. C1) with strong English skills (min. B2)
• Customer service experience; IT support experience is a PLUS but NOT REQUIRED.
• University degree preferred; recent graduates are welcome.
• Eager to learn, customer-focused, and a strong communicator.
• Adaptable, team-oriented, and open to shift work.

Our client offers:

• Competitive salary package, including an annual bonus and cafeteria benefits
• In-house training programs
• Company-provided insurance
• Reimbursement for language courses
• Free medical services through Medicover
• All You Can Move Sportpass and other fitness discounts
• Home office option available within Hungary