Danish or Norwegian Speaking Customer Support

About the employer:

Our client is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

Currently we are looking for Danish or Norwegian Speakers interested to relocation to Hungary - Budapest. Hiring Company propose relocation package. 

Responsibilities:

• Serve as the initial point of contact for our clients, addressing their IT concerns and providing Level 1 support
• Respond to end-user inquiries through various channels, including phone, email, and web tools
• Accurately document and log all interactions in the ticketing system, ensuring thorough record-keeping
• Escalate complex issues to the appropriate Level 2 teams when necessary
• Take ownership of ongoing cases, keeping users informed and ensuring timely resolution
• Focus on maintaining and enhancing overall customer satisfaction by delivering effective support.

Requirements:

• Fluent in Danish or Norwegian (min. C1) with strong English skills (min. B2)
• Customer service experience; IT support experience is a PLUS but NOT REQUIRED.
• University degree preferred; recent graduates are welcome.
• Eager to learn, customer-focused, and a strong communicator.
• Adaptable, team-oriented, and open to shift work.

Our client offers:

• Competitive salary package, including an annual bonus and cafeteria benefits
• In-house training programs
• Company-provided insurance
• Reimbursement for language courses
• Free medical services through Medicover
• All You Can Move Sportpass and other fitness discounts
• Home office option available within Hungary