Service Desk Agent with Polish - remote, Budapest

About the employer:

The company you’ll be joining is a major player in the world of tech and business services, working behind the scenes to keep some of the biggest global brands running smoothly. With teams spread across the globe and a strong presence in Europe, they’re all about smart solutions, digital innovation, and getting things done efficiently.

It’s a place where technology meets real impact - whether that’s improving online services, supporting business growth, or helping users access accurate information. The company fosters a truly international work culture that values fresh ideas, collaboration, and continuous learning. If you're looking to kick off your career in a future-focused environment where your work actually makes a difference, this could be the right move for you.

About the role:

• serve as the initial point of contact for our clients, addressing their IT concerns and providing Level 1 support,
• respond to end-user inquiries through various channels, including phone, email, and web tools,
• accurately document and log all interactions in the ticketing system, ensuring thorough record-keeping,
• escalate complex issues to the appropriate Level 2 teams when necessary,
• take ownership of ongoing cases, keeping users informed and ensuring timely resolution,
• focus on maintaining and enhancing overall customer satisfaction by delivering effective support.

Requirements:

• Polish language proficiency (min. C1) with strong English skills (min. B2),
• customer service experience or IT support experience is an asset, but not required, 
• university degree preferred; recent graduates are more than welcome,
• eager to learn, customer-focused with strong communication skills,
• adaptable, team-oriented, and open to work in a shifting schedule.

What's in it for you?

• almost 100% remote work within Hungary with only occasional office days = more work-life balance for you,
• competitive salary package, including an annual bonus and cafeteria benefits,
• in-house training programs,
• company-provided insurance,
• reimbursement for language courses,
• free medical services through Medicover,
• all You Can Move Sportpass and other fitness discounts.