ServiceNow Administrator with French

About the employer:

Our client is an international technology company specializing in consulting, system integration, and IT outsourcing. It operates across various sectors, including finance, public services, telecommunications, and industry, delivering innovative digital solutions to global clients. With technology and operational centers in multiple countries, the company offers advanced services in digital transformation, cloud computing, cybersecurity, and data analytics.

Responsibilities:

• participation in implementation projects,
• designing new solutions based on customer requirements,
• delivering comprehensive solutions during the implementation of ServiceNow products,
• implementing business functions on the ServiceNow platform,
• developing the platform and recommending improvements to customer solutions,
• resolving new or unresolved incidents that may impact system performance,
• identifying and eliminating recurring issues by analyzing their root causes,
• conducting investigations into critical incidents and determining their root causes to prevent recurrence,
• testing patches and updates in a non-production environment before deploying them to production,
• ensuring the system functions correctly after applying updates,
• monitoring the proper functioning of all ServiceNow APIs and detecting potential failures,
• reviewing and updating catalog items to align them with business changes,
• verifying the correct execution of fulfillment tasks related to catalog items,
• maintaining up-to-date documentation of configurations, integrations, and processes,
• reviewing custom scripts (such as business rules and script includes) for effectiveness and best practices,
• optimizing or refactoring code that may cause performance issues.

Requirements:

• French at B2/C1 level,
• previous experience in ServiceNow administration,
• good knowledge of JavaScript,
• experience in the software upgrade process (ServiceNow),
• experience in implementing ServiceNow products such as ITSM, Discovery, and CMDB,
• knowledge of ITIL or experience working with ITIL processes is a plus,
• ServiceNow Certified System Administrator certificate is a plus,
• English is a plus.

Our client offers:

• hybrid work from Katowice,
• Luxmed, Medicover Sport, Worksmile, educational platforms, language courses, referral bonus, copyrights, life insurance.