Technical Support Agent with French

About the employer:

 An American company where management standards  are the same all over the world - everyone is equal, and there is cultural diversity in the teams. You will be responsible for global projects for the largest companies in the world in the field of software, online marketing, internet platforms and devices.

The project for which you will be responsible gives you the opportunity to be part of the client's new development on the Hungarian market in an on-going project. You can have a real influence on the formation of the client's new branch in Budapest.

Responsibilities:

• Contact with users via email, phone and chat
• Represent the organization as a contact unit with strategic users
• Apply solutions and responses to customer inquiries by responding to their needs
• Escalate complex user issues
• Ability to draw conclusions
• Identify opportunities to improve the user experience (through the use of better tools or product enhancements)
• Work to solve user problems as first contact (escalating when access limitations or tool limitations or technical complexity are present).

Requirements:

• Proficiency in French (minimum C1) and English (minimum B2)
• Minimum 1 - 2 years of experience handling customers in a call center environment, ensuring high customer satisfaction
• Strong written and oral communication skills in complex environments
• Willingness to undergo product training and adapt quickly to workflow changes
• Flexibility to work in shifts
• Comfort discussing technical concepts.

Our client offers:

• Professional development and a clear career path
• Involvement in a global organization with a focus on development
• Training and development opportunities
• Open-minded and multinational work environment
• Comprehensive benefits package, including gym card, medical healthcare, life insurance, and cafeteria benefits.