Strona główna/Oferty Pracy/Technical Support Agent with French

Technical Support Agent with French

Numer referencyjny: SDA/KF
lokalizacja
Węgry / budapeszt
kategoria
Specjalista ds. Wsparcia Technicznego / Helpdesk / Serwis, Call Center, Obsługa Klienta

Responsibilities:

  • Contact with users via email, phone and chat
  • Represent the organization as a contact unit with strategic users
  • Apply solutions and responses to customer inquiries by responding to their needs
  • Escalate complex user issues
  • Ability to draw conclusions
  • Identify opportunities to improve the user experience (through the use of better tools or product enhancements)
  • Work to solve user problems as first contact (escalating when access limitations or tool limitations or technical complexity are present).

Requirements:

  • Proficiency in French (minimum C1) and English (minimum B2)
  • Minimum 1 - 2 years of experience handling customers in a call center environment, ensuring high customer satisfaction
  • Strong written and oral communication skills in complex environments
  • Willingness to undergo product training and adapt quickly to workflow changes
  • Flexibility to work in shifts
  • Comfort discussing technical concepts.

Our client offers:

  • Professional development and a clear career path
  • Involvement in a global organization with a focus on development
  • Training and development opportunities
  • Open-minded and multinational work environment
  • Comprehensive benefits package, including gym card, medical healthcare, life insurance, and cafeteria benefits.


wszystkie oferty 1055
Logotypy FE RP Śląskie UE
do góry