Technical Support Agent with French

Numer referencyjny: SDA/KF

lokalizacja: Węgry / budapeszt
kategoria: Specjalista ds. Wsparcia Technicznego / Helpdesk / Serwis, Call Center, Obsługa Klienta

Responsibilities:

Contact with users via email, phone and chat
Represent the organization as a contact unit with strategic users
Apply solutions and responses to customer inquiries by responding to their needs
Escalate complex user issues
Ability to draw conclusions
Identify opportunities to improve the user experience (through the use of better tools or product enhancements)
Work to solve user problems as first contact (escalating when access limitations or tool limitations or technical complexity are present).

Proficiency in French (minimum C1) and English (minimum B2)
Minimum 1 - 2 years of experience handling customers in a call center environment, ensuring high customer satisfaction
Strong written and oral communication skills in complex environments
Willingness to undergo product training and adapt quickly to workflow changes
Flexibility to work in shifts
Comfort discussing technical concepts.

Professional development and a clear career path
Involvement in a global organization with a focus on development
Training and development opportunities
Open-minded and multinational work environment
Comprehensive benefits package, including gym card, medical healthcare, life insurance, and cafeteria benefits.

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