Travel Customer Service Specialist with Croatian | RELOCATION TO GREECE

About the employer:

A global company specializing in creating exceptional customer experiences by combining technology with a human touch. For over 40 years, it has partnered with some of the world’s most iconic and disruptive brands, delivering outstanding service through phone, chat, and video interactions with millions of customers every day.

Additional Info: Currently seeking individuals interested in relocating to beautiful and warm Greece. We provide relocation support.

This opportunity is based in Athens, Greece, a dynamic and multicultural city that serves as an economic, financial, and cultural hub. The Athens site supports 16 languages and has been recognized with multiple awards, including the Best Multi-Lingual Contact Centre (ECCCSA 2021) and the Golden Award for the Most Effective Application of Technology (Employee Experience, 2023). Athens offers a unique experience—an affordable cost of living within a growing economy, combined with the strategic advantage of being in the educational and economic heart of the city.

What You’ll be Doing:

Looking to build your career in the travel industry in support of Booking.com? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.  

During a Typical Day, You’ll:

• Answer incoming communications from customers  
• Conduct research to provide answers for customers to resolve their issues 
• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. 
• Provide accurate, valid, and complete information by using the right tools, methods, and processes.  
• Ensure a high level of partner service and a positive partner experience.

What You Bring to the Role:

• Avilability to relocation to Greece
• Fluent in Croatian and English  
• High school diploma or equivalent   
• 6 months or more of customer services experience  
• Recognize, apply and explain your product or service knowledge   
• Computer savvy  
• High speed internet in your quiet home work environment 
• Greece resident or ability to relocate and gain work authorization expediently to Greece.

Benefits:

• Knowledgeable, encouraging, supporting and present leadership  
• Diverse and community minded organization  
• Career-growth and lots of learning opportunities for aspiring minds  
• 25 days annual leave per year   
• Excellent premises during training and when you come to the site for employee engagement activities in Athens city center, Kerameikos metro station   
• Relocation assistance available  
• Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day  
• And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you.